1.888.883.7948 [email protected]
1.888.883.7948 [email protected]

Contact Us

Phone

Looking to join one of our bike tours or to get more information, call DIGnGO at 888-883-7948.

Email

Email [email protected] or complete our contact form to be connected with a travel advisor.

Location

Route de Lausanne 17A
1180 – Rolle
Switzerland

Contact our Team

    DIGnGO Terms & Conditions

    Our Standard Booking Policies

    Cancellation Fees
    # Days Prior to Trip Fee per Person
    91+ days Non refundable amounts / $500/person for private trips
    61 – 90 days 30% of the trip price
    31 – 60 days 50% of the trip price
    0 – 30 days 100% of the trip price
    Visa and Passports

    It is the responsibility of each traveler to verify that they have the appropriate travel documents. DIGnGO cannot be held liable for any expenses and costs arising from failure to get entry into a country.

    Tour Rules Changes and Cancellations

    DIGnGO reserves the right to make changes to your tour and / or may cancel your tour in certain circumstances. Ex: if the safety of the quality of the tour is deemed to be compromised. It is highly unlikely that we would cancel a tour but in that event you will receive a full refund. However we will not reimburse you for personal expenses such as hotel, airline tickets and train reservation due to changes in itineraries or tour cancellations. In case of a natural disaster or civil unrest, which would force us to cancel a tour, you will receive a full refund. In addition DIGnGO reserves the right to accept or reject any participant, to expel any person from the tour, whenever deemed necessary for the comfort and enjoyment of other guests. All guests agree to follow all written and verbal rules of safety presented by DIGnGO.

    Covid-19 Updated Policies

    Should your trip be postponed due to travel restrictions, we will place 100% of your trip funds on account to be used for a future trip.

    Reservation

    In order to reserve one of our tours we require a deposit of $500 (USD) per person (50% non refundable). The balance of your payment is due 90 days prior to departure. Payments can be made by Visa, MasterCard, American Express. DIGnGO charges a single supplement to individual travelers who wish to ensure that they have private rooms throughout a tour. (Single supplements are considered part of the trip price and are subject to cancellation fees). Finally, to complete your reservation, you must fill out, sign and return our terms and conditions.

    Privacy

    Your privacy is important to us. However, DIGnGO is required to collect personal information such as passport details in order to plan your vacation. We appreciate the sensitive nature of this information and will not share it with third parties (other than as required for hotel as a part of your vacation) without your express written permission. By signing this agreement and or providing your initial deposit, you are consenting to DIGnGO collecting and using your personal information as required to plan your vacation and provide you with proper services.

    Health

    By signing this agreement and / or sending us your initial deposit you certify that you do not have any physical conditions or disabilities that would create a hazard for you or other travelers and that you have received all appropriate vaccination and inoculations. DIGnGO strongly recommends that you consult with a qualified doctor and undertake a full physical exam before traveling with us.

    Expenses

    DIGnGO is not liable for expenses such as hotels, meals or transportation that are necessary to get to and from the tour start or end unless noted otherwise.

    Alcoholic Beverages

    Alcoholic beverages are at the discretion of our clients.

    Soft Drinks

    Soft Drinks are at the discretion of our clients.

    Miscellaneous

    I understand that DIGnGO reserves the right to take photographic or film records of any of its trips and hereby agree that DIGnGO may use any such photographic or film records for promotional and/or commercial purposes, as well as approve such use by third parties whom DIGnGO may engage, without any remuneration to me. I hereby assign all right, title, and interest I may have in or to any and all media in which my name or likeness might be used by DIGnGO.

    Risks Limitation of Liability, Release and Indemnity

    By signing this release form and providing a deposit, I hereby acknowledge that DIGnGO tours may involve physically demanding activity and that there is the risk of serious personal injury, including permanent disability and death from accidents, illness or the actions and negligence of other persons. I understand that medical facilities and services may not be easily accessible. I further acknowledge and assume all other risks including but not limited to theft, loss of or damage to property and that some services provided such as lodging, transportation, food service or entertainment providers, equipment suppliers, local guides, activities are obtained from independent suppliers over whom DIGnGO has no control and cannot be held responsible for their actions or their failure to act. I agree to release and save harmless DIGnGO and release them from all liability for economic loss and physical or mental injury, direct or indirect, arising in connection with the tour – including, without limitation, permanent disability and death; any emotional distress; any loss of services, financial support, aid, consortium or companionship; and any damage to or loss of property – in each case even if caused in whole or in part by the conduct, including the negligence, of DIGnGO except where such loss, injury or damage is caused by reckless or fraudulent conduct on the part of DIGnGO or its employees. I acknowledge that the cost of all DIGnGO tour is based upon participants executing the agreement. Therefore, as lawful consideration for being permitted to participate on such trip(s), I hereby release and discharge forever DIGnGO from and against any and all liability arising from my participation in this tour. I agree that this release shall be legally binding upon me personally, and legally binding upon all members of my family and upon participants executing the agreement, my and their heirs, successors, assigns, and legal representatives. I agree to indemnify and save harmless DIGnGO, its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, representatives and assigns (collectively DIGnGO) in respect of any claims arising in connection with its tours. The term “DIGnGO “ refers to DIGnGO S.A.R.L. a company incorporated in Switzerland. Any claim, litigation or dispute arising out of or relating to this agreement, this limitation of liability, release and indemnity or its interpretation, the trip, or the traveler’s relationship with DIGnGO will be resolved exclusively in the courts of Switzerland and will be governed exclusively by Swiss law.

    Knowing and Voluntary Execution

    I have carefully read and fully understand the contents and legal ramifications of this agreement including but not limited to the cancellation and refund policies. I further understand that this is a legally binding and enforceable agreement and sign it of my own free will. I agree that if any portion of this agreement is found to be void or unenforceable, the remaining portions shall remain in full force and effect. Exceptions to this policy cannot be made for any reason, including, but not limited to, weather, terrorism, civil unrest, personal, family or medical emergencies.