Frequently Asked Questions

What is DIGnGO's difference?

DIGnGO offers exclusive and customized bike tours in France.Our journeys go beyond the typical tourist experience and into the real lives and homes of our friends with access to events you couldn’t get to on your own.

Our tours include the best biking routes (we bike through small villages and designated cycling routes) amazing culinary experiences (wine tasting tours, culinary classes, bread making lessons...), wonderful activities (hot air ballooning, biking etc...) and unbelievable customer service.

Our typical accommodations are deluxe châteaux or charming estates reflecting the region visited and have deluxe bath and luxuries such as terraces and sea view when available.

What is included on the tours?

Our tours include luxury accommodations reflecting the region visited, most meals, access to exclusive events, friendly and bilingual guides and more… Once you get to France we take care of virtually anything. For all the details take a look at our what is included section according to the destination of your choice.

How far in advance is good time to contact you?

The farther in advance you contact us, the better. We recommend contacting us at least six months out. However, we'll do whatever we can to accommodate travelers who would like a tour on a short notice. For all the details on our reservation, payment and cancellation policies please see our terms and conditions.

Is there any free time or leisure time included in a tour?

Personal freedom and leisure times is incorporated into every tour permitting you time to explore independently, discover historic monuments, shop at local markets or enjoy time at a local café. In addition you always have the possibility to opt-in or out of any activity scheduled on a tour to pursue independent interests.

What kind of transportation is used for the tours?

Ground Transportation is provided by comfortable minivans.

How many travelers are on each of your tour?

The number of travelers varies on each tour; it depends on the destination and the type of tour, whether regular bike tour or customize tour. However and because of our style of travel we tend to limit the number of guests to 12 on most of our tours.

Can you tell me more about the guests coming on these tours?

Our tours attract travelers of all ages, the average is between 35 and 55. Some travelers have been younger, some older (from a 65 years old retired couple to a group of friends in their forties) and from all walks of life (from Ceo’s, doctors, financial advisors etc…).

Many of our clients come from the United States and Canada but we also attract travelers from Switzerland, Germany, the United Kingdom, Australia and Asia. Most importantly, you will meet travelers with a diversity of interests and occupations who share a love for active and cultural travel.

Buying wine & bring it back back home.  How does it work?

Each state/country has it's own laws on how much wine is allowed, but most airports let you carry 2 bottles per/person. However most of the wine cellars we work with will send wine directly to your house anywhere in the world. For ex : In Burgundy a case of 6 bottles cost 130 Euros from door to door + the cost of each bottle.

Does Digngo offer travel insurance?

Yes, we do offer a travel insurance that covers tour cancellation, lost baggage, airline cancellation charges etc… Click here to learn more or contact us for more information at contact@digngo.com.

Is my money secure with DIGnGO?

Yes. Digngo is a fully licensed and insured travel agency based in Switzerland and carrying a $5M Professional Liability/Errors & Omissions policy with Zurich insurance.

What is single supplement?

Some of our clients travel on their own and because our hotel prices are based on double / twin bedrooms, we have to charge a single supplement to an individual traveler who requires a private room on the tour.

Can you help me with travel arrangements?

Digngo offers the service of an in-house travel agent to assist you with your additional travel needs. For no additional fee, Digngo can reserve your per and post-trip accommodations, rental cars, train tickets and additional sight-seeing activities.

How many bags can I bring?

Please, limit your luggage to one medium-sized suitecase and one carry on. Before your arrival don't forget to attach your Digngo luggage tag and mark it with your name, address and phone number.

Do I have to carry my own luggage?

No, Baggage transport between hotels is handled by local handlers freeing our guides to devote all their time to you.

How challenging are the bike rides?

Our bike tours are not athletic events, if you are a casual cyclist, work out once a while or enjoy activities such as swimming or golf you will have any trouble on our tours.

The average mileage on your tours?

Most of our tours are rated as easy to moderate, some easy and some are a little more challenging. On average we ride 20 to 30 miles a day (25 to 40 km) which equals to about 4 to 5 hours of pedaling each day. However, we take several breaks along the way, from chateaux, to wine tasting and more... making it easy and enjoyable for everyone looking to discover a region from a bike seat.

I am very fit and was wondering if the different tours you offer on your website will be challenging enough for me?

For very fit riders, our guides always have additional scenic routes that they can recommend. Just ask. If you are looking for something a little more challenging, check out our Tuscany bike tours.

What are the cycling roads like?

Main roads in not in our vacabulary! Each day you cycle on small well-paved village roads, vineyard paths and designated cycling routes.

What type of weather can I expect?

In the summer months in France (May thru October) the weather is great for cycling, you have fresh mornings and evenings, and warm and dry days with an occasional brief shower.

Should I bring my own helmet and / or pedals?

If you have one you can, otherwise don’t worry we have brand new helmets of all sizes available for you. Our bikes come with double sided SDP pedals (one side for standard shoes and one side for bike shoes) but if you have your own feel free to bring and we will install them on the bike for you.

Should I bring my own bike?

You do not have to, we have high end brand new hybrid bikes for you but if you wish to bring your bike, you can do so. Please contact us for shipment if needed. Please keep in mind that Digngo cannot assume responsibility for the safety or damage to your bike. You are responsible for providing any spare parts that may be used during the tour and as well as for assembling your bike upon arrival and disassembling it upon departure.

Can I get an electric bike ?

Our routes are designed for the average biker that works out once and a while, no Lance Armstrong ! but if you still feel that biking 20 miles a day on rolling hill terrain is too much but would really like to come and discover France or Tuscany and join your husband or wife on one of our bike tours, we will be glad to find an electric bike for you. (additional cost may apply)

Do you offer support along the way?

Yes, there is a minivan that goes back and forth along each day’s route, offering refreshments, and giving you a lift if needed. You shouldn’t come expecting to ride in the minivan, but never hesitate to use it when you have had enough for the day.

Can you provide me with references of recent guests that have travelled with DIGnGO ?

Our team will be glad to give you the names, email and number of guests that have recently travelled with us. Just email us or call our office at 1.888.883.7948