DIGnGO is committed to making your vacation as rewarding and fun as we can but in order to do that we will ask for personal information, some of which is mandatory, some of which optional (age, passport, flight details, allergies etc..) and travel preferences (type of bed, dietary needs, interests, etc...).
However, in return we promise to protect this information, ensure that it remains confidential and we also promise never to sell your information to anyone.
Making a reservation: Payments for a vacation can be made by contacting one of our travel advisor or by visiting our website. Once you contact us we will ask you some basic information that is needed for standard travel booking (such as your name, phone number, billing address, credit card number and expiration date) so that we can identify you.
However in order for us to offer you an unparalleled level of service we may ask extra information that you will find listed below, included but not limited to:
To accommodate your personal dietary needs, preferences, we need to record your individual requirements on your reservation. This information is then transferred to your trip leaders who will in turn contact the various restaurants and hotels to ensure that your requirements can be met.
Physical and Health DetailsWe need to obtain information about your age, gender, height and general health so that we can provide you with the appropriate equipment and ensure your personal health and safety. In addition we also ask for an emergency contact number. DIGnGO cannot accommodate women past their sixth month of pregnancy. We also cannot accommodate passengers requiring wheelchair assistance, as most features on our bike tours are not wheelchair-accessible.
DIGnGO constantly strives to provide you with the highest level of service. Our Travel Advisors record any special requests or preferences that are specified at the time of your booking.
The security of our customers is of utmost concern to us. DIGnGO has security measures to prevent the loss, misuse and alteration of the information under our control. We use the internationally standard encryption software (128-bit secure socket layer) to encrypt all credit card payments on our website and that protects information as it is sent from your browser to our systems.
DIGnGO sends a few newsletters each year to all the visitors that have downloaded our itineraries or have been clients of ours. However your email address is held confidential. It not used for any other purpose and will not be supplied to a third party.
Travellers are entitle to examine the information DIGnGO has about them, subject to any restrictions required by law, and may request rectification of inaccurate or incomplete information, by contacting DIGnGO in writing.
The term “DIGnGO“ in this policy refers to DIGnGO S.A.R.L. a company incorporated in Switzerland.