DIGnGO's Frequently Asked Questions
FAQs About DIGnGO
Do you create all the tours yourself ? >
Yes and none of our tours are subcontracted.
How do you accomodate different biking level ? >
Each day you have a choice of multiple ride options, which means that on certain days you may want to take it easy whereas on other days you may want to challenge yourself.
Do you provide large bike frames ? >
Our largest frames are 24 inches frames or 61 cm, that fits guests that are up to 6 foot 6 inches. If you are taller we recommend that you bring your own bike.
Do you have your own fleet of bikes ? >
DIGnGO has its own fleet of road and fitness bikes and has been working with BMC since 2013. BMC is one of the most famous brand in Switzerland, if not the most famous and our guests have been very pleased with the quality of our bikes. Following a tour the bikes are cleaned and checked by our staff and fixed if need be before heading to another destination.
How many leaders are they on each tour ? >
There are a minimum of 2 leaders on each tour, for an average 5 guests to 1 leader ratio. During the tour, 1 leader is on the bike with you and 1 leader is in our minivan. The leader in the minivan covers the route with snacks and offers support if needed.
Do you guarantee that I will stay in the hotels listed on your website ? >
The accommodations we have selected are the best in each of the regions we travel too, they have been selected for their charm, service and authenticity. On all our tours we guarantee that you will stay in those accommodations. However, as we are always looking to improve our itineraries and make those better, we will let you know if there are some hotel changes.
Can I order off the menu or do I have a set menu for lunch and dinner ? >
Lunches are a la carte within a budget limitation. For dinners, you have the choice between different set menus. Note that during the week you have 1 lunch and 1 dinner on your own allowing you to discover the cuisine by yourself.
What's Included on your Trips ? >
Stunning, Luxurious Hotels
Premium Road & Hybrid Bikes
All lunches & all Dinners on Cruise and Bike Tours
Snacks & Drinks for the Ride
Knowledgeable Local Experts
Activities & Events on Itinerary
8 Guests on Average (Max: 14)
Dedicated Minivan Support
Luggage Transfer & Delivery
Do you offer private tours ? >
Yes and all you need to do it contact us and we will reserve a date just for you. See our private tours section for details concerning pricing.
Can I choose my dates of travel according to my schedule ? >
The answer is yes. If you can't travel on the dates that are listed on our website just contact us with your dates of travel and as long as there is availability with the hotels we work with we will be glad to add a date just for you. Note that private dates fee apply.
Is there an additional fee for private tours ? >
Private trips incur additional fees. Please read the private trip section for details.
Can private tours be customized ? >
Absolutely, all you need to do is send us an email with what you have in mind.
How many travelers on each trip ? >
The average groupe size is between 6 and 8 and we limit the number of guests on each tour to 14. This ensure each guest receives exceptional support and attention.
What happens if it rains during the tour ? >
If it is light rain we usually bike. If it's heavy rain, we do other activities.
Do you have a list of hotels you recommend for pre trip ? >
Hotels are listed in the travel booklet that you will receive by email just after booking your trip.
Do you offer travel insurance ? >
DIGnGO has partnered with Allianz and offer a travel insurance that covers you. For a summary of details, including the terms, conditions, limitations, and exclusion of the plan you may review the coverage at: www.digngo.com/why-digngo/travel-insurance.html.
Not included - Extra ? >
Not included in the trip price is the train and or airline ticket to and from your meeting location, personnal expenses (such as laundry, telecommunication, minibar, masssage, non schedules visits or activites), gratuites for your trip leaders, wine and other alchoolic beverages, unless during a planned activity.
What happens with my luggage ? >
Your leaders transport your luggage to your next destination and make sure it is in your room at your arrival.
When can I speak to a member of your team ? >
You may call a travel advisor on week days from 6.00 AM to 12.00 PM Eastern time.
Do you provide electric bike ? >
Electric bikes are only available in some destinations so please contact our office as we have limited quantities available.
Should I train for your trips ? >
Know that all our trips are designed for different biking abilities. Some such as Corsica and the Dolomites Pro are more challenging than trips like Normandy or the Loire Valley but know that in any situation our trip leaders will do their best to offer support along the way.
What type of bicycles do you provide ? >
Included in your trip price are DIGnGO high-quality, BMC Alpen Challenge AC01 bicycles. Do you prefer to ride a road bike? Upgrade to the BMC Granfondo (400 (USD)). Note that in some destinations, electric bikes are available (300 (USD)).
FAQs About Reservations
How far in advance should I book ? >
Most travelers book about 3 to 5 months in advance and we recommend at least 90 days before you travel date. However, we will do our best to find availability for travellers who want to book a trip at the last minute.
Can I transfer to another destination ? >
You may transfer from one trip to another up to 90 days before the departure of the trip after that our cancellation policy applies.
Can I reserve my DIGnGO vacation with my travel agent? >
DIGnGO accepts reservations from travel agents. If you prefer to have your travel take care of your booking, please have him or her contact us directly. Pricing is the same whether you book directly with us or with your travel agent.
When will I receive my travel booklet? >
Following your reservation, you will receive a Travel Booklet by email.
What is the cancellation policy? >
If you must cancel your reservation, the cancellation fee will be based on our cancellation policy: (91 + days: Non refundable amounts) / (61 - 90 days: 30% of the trip price) / (31 - 60 days: 50% of the trip price) / (0 - 30 days: 100% of the trip price).
Could you provide me with guests references? >
Our team will be glad to give you the names, email and numbers of guests that have recently been on our bike tours. Just email us or call our office at 1.888.883.7948
How do I book a trip ? >
In order to make a reservation call us at 1.888.883.7948 or send us an email at
and we will send you our booking form. For all our trips, the deposit is 500 (USD) / person. Payments must be made by Visa, Mastercard, Amex. The balance is due 90 days before the start of the trip.
Do you guarantee my trip departure? >
Your trip will run as long as there are 2 guests signed up on a trip.
FAQs About Family Trips
Do you have any age restrictions for some of the activities ? >
Yes. Some activities such as land sailing or canoe have some age restrictions. See each itinerary for more detail.
Do adults and children stay all the time together during the tour ? >
If you sign up for family tour there is a good chance you want to all be together. However, our family tours are designed so that you get to spend time with your kids but so that they also do activities on their own.
Is it required for kids to be in a car seat when ridding in the minivan ? >
Parents with children younger than 4 years old are responsible for bringing their own seats.
Do you offer meals for kids ? >
We know that kids have different tastes and might not want to each michelin star food every night... that we why on all our tours we work closely with all the chefs of the different restaurants and create menus for the kids.
Is it possible to get connecting rooms ? >
As soon as you book with us, we will try to secure connecting rooms for your family. However, know that it is not available in all of our hotels.
Do you have children bikes ? >
For kids age 1 to 3 years old, we have burley trailers. For kids 4 to 7 years old, we have piccolos. For older kids, we have 20 and 24 inches bicycles. Please note that it is the parents responsibility to pull the piccolo or the Burley.
Do you offer discounts for kids ? >
Yes and you should review our family trips section for details.
Is childcare available ? >
No, childcare is not available on any of our tours.