Frequently Asked Questions
How long has DIGnGO been in business ?
DIGnGO was founded in 2007 by Kilian and Flavien two brothers native of Burgundy " France ". They have lived and worked in the United States, France and Italy before starting DIGnGO and have a true understanding of the different cultures.
Could you provide me with guest references ?
Our team will be glad to give you the names, email and numbers of guests that have recently been on our bike tours in Europe. Just email us or call our office at 1.888.883.7948
Do you create all the tours yourself ?
The answer is yes ! The founders go in each region, create all the tours themselves and check each route, hotel, restaurant, activity etc...
The founders themselves do the first 3 tours in a region ( to fix all the small issues there might be ) before letting the " leaders " run the tours themselves with the guests.
Level of Activity
Do I need to be an athlete to join one of your tours ?
How do you accommodate different biking level ?
First let say that our tours haven't been designed to be difficult or challenging, they are meant to fun and enjoyed by anyone who has an active life (meaning walks everyday and works out once a while). On average we bike about 5 hours a day and do between 30 and 35 miles a day ( sometimes less sometimes a little more ...) and for 95 % of our guests this is the perfect amount of biking.
For those of you that need to work out a little more and want to do an extra 15 miles on 1 or 2 days all you need to do is ask, our guides always have additional routes and extra mileage they can recommend.
If I am very fit will this tour be challenging enough for me ?
Our tours have been designed so that anyone who enjoys working out and be outdoor has a great time. If you are extremely fit, do iroman races every week end ... and want to ride more than on our " regular tours " just ask, all our tours can be customized to match your desired level of riding. Some regions are a little more challenging than others and if you are really strong rider and want to ride a lot there is a good chance we will recommend the island of Corsica or the Dolomites. However, just recently we designed a custom 9 days tour of Provence that includes 60 to 80 miles a day instead of our regular 30 miles a day.
It is my first bike tour which destination(s) do you recommend ?
Honestly all of them, they are all wonderful. However, if you are worried about your biking ability we usually recommend Burgundy, Normandy and the Loire valley.
Does everyone ride at the same pace on your tours ?
On all our tours, we try to have everyone ride together, it is easier in terms of logistics, we don't want to have someone arrive at a wine tasting 30 minutes before everyone else and be ready to leave when everyone arrives. If some riders bike faster than the rest of the group (which has happened before) we give them a GPS or detailed route notes and they go ahead but along the way our minivan is there and we usually try to slow them down at one point to re-group everybody. Overall we would say that 98 % of time everyone rides together and enjoys it because it is more friendly, you get to talk with the guides and your fellow travelers.
Please advise if you have large bike frames ?
Our largest frames are 23 inches frames or 58 cm ( that fits guests that are up to 6 foot 5 inches ). If you are taller we recommend that you bring your own bike.
Do you have your own fleet of bikes ?
DIGnGO has its own fleet of bikes (road bikes as well as fitness bikes) and has been working with Lapierre since 2009. Lapierre is one of the most famous brand in France, if not the most famous and our guests have been very pleased with the quality of our bikes. Every 2 years we sell our titanium bikes and get a new fleet to make sure our guests get the latest model. Following a tour the bikes are cleaned and checked throughly by our staff and fixed if need be before heading to another destination.
The Tour Leaders
How many leaders are they on each tour ? How do they support the biking ?
There are 2 leaders on each tour, for an average 3.5 : 1 guest to leader ratio. If there are more than 7 guests on a tour we will use 2 minivans and there will be 2 additional leaders. During the tour 1 leader is on the bike with you ( he or she is there to show you different things along the way, tell you about the area, introduce you to our local friends etc... ) and 1 leader is in our minivan. The leader in the minivan covers the route ( but you won't see it along the way ) and he / she is there to offer assistance, refereshement ( water, fruit, chocolate etc...) or even a lift to the hotel ( don't come expecting to ride in the minivan but never hesitate to use it ).
Could you give me more information about the leaders ?
Our leaders go through an extensive training and we are extremly picky on who we hire... Our goal is to ensure you have a great time when you travel with us and amazing leaders is one of the keys. Being a leader is a rare combination of talents and in addition to delivering the highest level of service we hire individuals that naturally enjoy being around individuals
Our leaders are fun and friendly but also have a number of incredbile skills , they will be fixing a flat one minute, tell you about the region, make a last minute change to a route, translate a menu, organize lunch in an amazing setting and more... Our leaders are here to take care of all the details and all you have to do is relax and enjoy your vacation.
Meals and accommodations
Do you guarantee that I will stay in the hotels listed on your website ?
The accommodations we have selected are the best in each of the regions we travel too, they have been selected for their charm, service and authenticity. On all our tours we guarantee that you will stay in those accommodations. If for some unforseen circumtance we need to change a hotel we will let you know at the time of the reservation.
What type or room do you reserve in the different accommodations?
Digngo never reserves standard rooms we will always get you a luxury / deluxe room (with view if available) in the hotels - chateaux ( rooms are usually suite or under suite level ).
Can I order off the menu or do I have a set menu for lunch and dinner ?
Lunches and dinners are included on our tours (other than one lunch and one dinner on your own where you can try the local delicasies on your own). For lunches we usually do a la carte ( in some rare cases you will have the choices between 2 or 3 menus )
Are all the dinners that are included group dinners ?
The dinners don't have to be group dinners, we are very flexible on that. In the past we have had guests asking to dine on their own with their family, wife, husband etc... at a different time than the rest of the group and it worked out great. We work closely with the chefs and as long as you let us know ahead of time we are happy to arrange dinner on your own if you wish. In addition, during the week there is one lunch and one dinner that are on your own (meaning not included) where you can select a restaurant (if need be we are glad to make recommendations).
Do you have any age restriction for some of the activities ?
Yes. Some activities such as wind chariot in Normandy, canyonneering in Corsica, horseback riding or atv... ( if you request those on custom tours ) have some age restrictions.
What happens when the kids are to young ?
For the kids that are too young we always provide an alternate activity.
What is the minimum age to be able to ride your own bike ?
For safety reason we don't allow children under the age of 7 to ride their own bike and usually recommend a minimum age of 9. However, based on the kids ability to ride in certain situation we will allow children under the age of 9 to ride their own bike. Kids must be able to ride in a straight line, without weaving or loosing balance and able to handle gears and hand brakes.
Kids who are under the required age for riding their own bikes may ride in a Burley Trailer or on a Piccolo with a parent. Note that pulling a 3-4 year old in a Burley Trailer or a 7-8-year-old uphill on a Piccolo can be challenging. There is a weight limit of 60 pounds for a Burley and 85 pounds for a Piccolo. Please note that the adult pulling the Piccolo must weigh at least twice as much as the trailing child in order to safely control the Piccolo.
Do adults and children stay together all the time during the tour ?
If you sign up for family tour there is a good chance you want to all be together. So what we do is try to have all the family together most of the time. However, if you wish to be on your own one night and have our leaders take care of your kids for the evening we will be glad to organize some activity for them and take care of them, we are flexible.
Is is required for kids to be in a car seat when ridding in the minivan ?
DIGnGO provides car-booster seats for children from 4-8 years of age, parents with children below this minimum age are responsible for bringing their own seats.
Do you offer meals for kids ?
We know that kids have different tastes and might not want to each michelin star food every night... that we why on all our tours we work closely with all the chefs of the different restaurants and create menus for the kids.
Can you offer connecting rooms for families ?
We will make every effort to secure rooms that connect, are adjacent or are at least near one another. Please not that connections rooms are not available in all of our hotels.
Do you have children bikes ?
For kids age 1 to 3 years old we have burley trailers, then for kids 4 to 7 years old we have piccolo and for kids older we have 20 and 24 inches Lapierre bicycles.
Do you offer family friendly pricing ?
If a child shares a room with 2 adults or 2 children share a room, discounts, range from 10 % to 75 % based on the age of the kids. For more information contact us or download one of our family itineraries.
Do you offer private tours ?
Let's say you want to come with 6 of your friends and have a tour just for you (no outside travellers) or would like to just be with your family, all you need to do it contact us and we will reserve a date just for you. There is a minimum of 6 guests for a private tour.
Can I choose my dates of travel according to my schedule ?
The answer is yes. If you can't travel on the dates that are listed on our website just contact us with your dates of travel and as long as there is availability with the hotels we work with we will be glad to add a date just for you.
Is there an additional fee for private tours ?
There is no additional fee for private tours and as long as you are a minimum of 6 travellers we will be glad to privatize any of our tours or add a date ( if the date you are looking for is either not available anymore or not listed on our website ).
Do you offer self guided tours ?
Unfortunately we do not do self guided tours because we know you will not get the service that you are used too back home and it ist impossible for us to give you the unique access you have when you come on guided tours. However, what we can do if you don't want to have guides with you at all time if give you a GPS so that you are on your own on the bike and then the guides only show a few times during the day in the minivan to refill water bottles, give you fruits, introduce you to our local contacts, transfer your luggages etc...
However know that the cost will be the exact them as with guides tours.
Can private tours be customized ?
Absolutely, all you need to do is send us an email with what you have in mind.
What happens if it rains during the tour ?
If it is light rain we usually bike, if it is heavy rain or stormy we don't bike and organize other activities and visits. Those activities include the visit of a chateau, museum, an additional wine tasting etc... For ex in Normandy we have visited the memorial de Caen due du inclement weather, in Burgundy we have organized additional wine tastings, in the Loire valley we have organized the visit of additional chateaux etc...
Can you help me with hotels and restaurants recommendation - reservation in Paris ?
For all the guests that make a reservation with us we are glad to send them a list of hotels, restaurants as well activites that we recommend in Paris.
Do you offer pre or post trip recommendation in the region I have selected ?
In travel booklet we send you we do give you recommendations on where to stay the night before the start of the tour or after if you decide to stay in the region where the tour is (usually we recommend one or 2 hotels in the towns that are close from where we start the tour)
Let's say you are coming to Burgundy and the tour starts in Beaune, we will be glad to give you recommendation on whats to do and where to stay in Dijon ( located 35 minutes from Beaune ) the day before or after the tour.
Can you take care of my train reservation to and from our meeting point ?
Unfortunately this is not something we offer anymore, we use to do it but it became too much trouble. Our recommendation is to go on www.tgv-europe.com and do it yourself it is very easy.
Do you offer travel insurance ?
Yes, we do work with mondial assitance and for more information you may contact us and we will send you all the information. The cost of the insurance is 8.5 % of trip price and covers almost everything you could imagine from private medical, travel baggage, legal protection to cancellation costs. For more information you may copy and paste this link : http://www.digngo.com/why-digngo/travel-insurance.html
How do I make a reservation ?
In order to make a reservation please call us at 888.883.7948 and we will send you our reservation form. If you make a reservation 90 days prior to the start of the tour, a $500 deposit / guest is due at the time of booking. If you reserve your trip less than 90 days prior to the departure, the full balance is due at the time of booking. Payments card be made by visa, mastercard and amex.
How far in advance should I book ?
Most travelers book about 3 to 5 months in advance and we recommend at least 90 days before you travel date. However, we’ll do whatever we can to accommodate travellers looking to book trips on shorter notice.
Do you guarantee all the departures ?
We guarantee the departure of all our classic bike tours as long as we have 2 guests signed up for a tour.
Following our reservation do you send us a travel booklet ?
Once you have filled out and signed your reservation form we will send you your travel package by email which includes your detailed itinerary, suggestions for making your travel arrangements, what to bring, where to stay before and after your tour, where we meet, your guides contact information etc...